Refund & Return Policy
Effective Date: July 29, 2025
Thank you for shopping with Stilo India. We value your satisfaction and strive to provide you with high-quality fashion and jewelry products. If you are not entirely happy with your purchase, we’re here to help.
1. Eligibility for Returns
To be eligible for a return, please ensure that:
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The product was purchased from https://stiloindia.com.
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The return is initiated within 7 days of receiving the product.
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The product is unused, unworn, and in the original packaging with all tags intact.
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You have the original receipt or proof of purchase.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
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Earrings or pierced jewelry (due to hygiene reasons)
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Custom-made or personalized products
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Items purchased during clearance sales or special promotions
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Damaged products due to misuse or negligence
3. How to Initiate a Return
To request a return, follow these steps:
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Contact us at ✉️ suchismita@stiloindia.com or 📞 +91 75675 66533 with your order number and reason for return.
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Our team will review your request and provide return shipping instructions if eligible.
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Carefully pack the item and send it to the address provided. You are responsible for return shipping charges unless the product is defective or incorrect.
Return Address:
Stilo India
200 Feet Sardar Patel Ring Road,
Odhav Industrial Area,
Ahmedabad, Gujarat – 382415, India
4. Refunds (if applicable)
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Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 7–10 business days to your original payment method.
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Shipping charges (if any) are non-refundable.
If your refund is delayed, please check with your bank or card provider, as processing times may vary.
5. Exchanges
We only replace items if they are:
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Defective
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Damaged during delivery
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Incorrect product shipped
To exchange an item, contact us first with your order details and a photo of the issue. Upon approval, we’ll arrange the replacement.
6. Cancellations
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Orders can be cancelled within 2 hours of placing them or before shipment.
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Once shipped, the order cannot be cancelled. However, you can initiate a return after delivery (if eligible).
7. Damaged or Defective Items
If you receive a damaged or defective item:
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Notify us within 48 hours of receiving the product.
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Send a photo of the product and packaging to ✉️ suchismita@stiloindia.com.
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We will arrange a return or replacement at no additional cost.
8. Contact Us
For any return, refund, or exchange-related queries, feel free to reach us:
Stilo India
📍 200 Feet Sardar Patel Ring Road, Odhav Industrial Area, Ahmedabad, Gujarat 382415
📞 +91 75675 66533
✉️ suchismita@stiloindia.com
🌐 https://stiloindia.com
